Terms & Conditions

1. About These Terms

These Terms and Conditions govern all bookings, stays, and use of the Senja Estate website. By submitting an enquiry, confirming a booking, or using this website, you agree to the terms set out here. Senja Estate is operated from 25, Lebuh Acheh, 10200 George Town, Pulau Pinang, Malaysia. If you have questions about these terms, please contact us at [email protected] before confirming a booking.

2. Reservations and Confirmation

All bookings are subject to availability and are not confirmed until Senja Estate has replied in writing to confirm the room, dates, rate, and minimum stay. A booking enquiry submitted through this website or by telephone does not itself constitute a confirmed reservation.

We reserve the right to decline a booking at our discretion, including where a minimum stay requirement cannot be met. We will inform you promptly if we are unable to accommodate your enquiry.

3. Minimum Stay Requirements

Each room at Senja Estate carries its own minimum stay, as follows:

• Senior Suite: Minimum seven (7) nights
• Court Room: Minimum three (3) nights
• Verandah Apartment: Minimum fourteen (14) nights (one fortnight)

Stays shorter than the applicable minimum will not ordinarily be accepted. Exceptions, if any, are at the discretion of the resident manager and will be confirmed in writing.

4. Rates and Payment

All rates are quoted in Malaysian Ringgit (MYR) and are inclusive of applicable taxes unless otherwise stated. Rates are per room and do not include charges for additional services requested during the stay. The rate applicable to your booking is that confirmed in your booking confirmation.

Payment terms, including any deposit requirement and the balance due date, will be set out in the booking confirmation. We accept payment by bank transfer. Cash payments are accepted on arrival by arrangement.

Rates set out on this website are indicative and subject to change. The confirmed rate in your written booking confirmation is the rate that applies.

5. Cancellation and Changes

Cancellation terms applicable to your booking will be stated in the booking confirmation. As a general guide, the following applies in the absence of specific terms:

• Cancellations made fourteen (14) or more days before the first night of stay: deposit refunded in full, less any bank transfer fees
• Cancellations made seven (7) to thirteen (13) days before the first night of stay: fifty percent (50%) of the deposit is retained
• Cancellations made fewer than seven (7) days before the first night of stay: the deposit is non-refundable

Changes to confirmed booking dates are subject to availability and may be subject to a rate adjustment. We will confirm any change in writing.

6. Check-in and Check-out

Standard check-in is from 3:00 pm on the first day of your stay. Standard check-out is by 11:00 am on the last day. Early check-in or late check-out may be arranged subject to availability and is confirmed at the discretion of the resident manager. There may be an additional charge for late check-out beyond 1:00 pm.

All guests are required to present a valid passport or national identity document on arrival. This requirement is pursuant to Malaysian accommodation registration regulations.

7. Included Services

Services included in the room rate vary by room type and are as stated in the booking confirmation. Where daily breakfast is included, it is provided on weekdays as stated. Where afternoon tea is included (Senior Suite), it is provided on weekdays. Services not listed in the booking confirmation are not included.

Included services may be withdrawn temporarily due to circumstances beyond the estate's control. Where a material service cannot be provided for a substantial portion of a stay, we will discuss a reasonable adjustment with you.

8. Guest Conduct and House Rules

Senja Estate is a working heritage property in a residential area. Guests are asked to conduct themselves with consideration for the property, its contents, and other guests.

• Quiet hours are observed between 10:00 pm and 8:00 am
• Smoking is not permitted inside the property. A designated outdoor area is available
• Pets are not permitted on the premises
• Non-registered guests visiting the estate are welcome in the common areas until 9:00 pm; they are not permitted in guest rooms overnight without prior written agreement
• The resident manager or a member of the team is available daily during working hours for any questions or requests

We reserve the right to ask a guest to vacate the premises without refund if their conduct causes significant disruption or damage.

9. Damage and Loss

Guests are responsible for any damage caused to the property, its furnishings, or fittings during their stay, beyond fair wear and tear. Where damage occurs, the cost of repair or replacement will be charged to the guest. We will document and communicate any such charge in writing before processing.

10. Liability

Senja Estate takes care of its property and guests' wellbeing. However, we do not accept liability for:

• Loss or damage to guests' personal belongings, unless caused by our negligence
• Disruption or inconvenience arising from circumstances beyond our reasonable control, including utility interruptions, weather events, or public order situations
• Actions or omissions of third-party service providers

Our liability in respect of any claim arising from a booking or stay is limited to the total rate paid for that stay.

11. Website Use

The content of this website is provided for information only. We make reasonable efforts to keep information accurate and current, but we do not warrant that all information is complete or free from error. Room descriptions, photographs, and rates are indicative; the confirmed details in your booking confirmation take precedence.

You may not reproduce, distribute, or use website content for commercial purposes without our prior written consent.

12. Privacy

How we collect and use personal data is described in our Privacy Policy. By making a booking or using this website, you acknowledge that you have read and understood that policy.

13. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising under them are subject to the jurisdiction of the Malaysian courts. Where we are able, we will seek to resolve disputes by direct correspondence before formal proceedings.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated date. The terms applicable to your booking are those in force at the time your booking was confirmed.

15. Contact

Senja Estate
25, Lebuh Acheh, 10200 George Town, Pulau Pinang, Malaysia
Telephone: +60 4-261 9374
Email: [email protected]